1. Eligibility:

• We do not offer refunds on purchase, however within 2-3 days of delivery for unworn and unused sneakers in their original packaging can exchanged if there is any issue with quality or size from our side.

2. Exchange Process:

• To initiate a exchange, please contact our customer service team at [info@sneakheads.in] or message us through Instagram within 1-3 days of receiving your order. Please provide your order number and reason for the exchange request with an unboxing video (must).

3. Exchange Shipping:

• We’ll handle the charges and the exchange product will be shipped just after we received the original product.